CUSTOMER RESOURCE
Aprimo Product Support
Reliable support. Expert guidance. Always available.
Aprimo Product Support ensures your platform runs smoothly, your teams stay productive, and issues are resolved quickly—so you can focus on delivering value from your content operations.
Summary
Aprimo University provides a structured enablement ecosystem composed of role-based learning paths and feature-aligned modules that support scalable adoption across the enterprise. Designed to evolve alongside product innovation, the University enables faster onboarding, improved platform governance, stronger feature utilization, and measurable impact on retention and operational performance.
Welcome to Product Support
Aprimo Product Support provides global, always-on support for our platform—combining proactive monitoring, expert troubleshooting, and structured service processes to keep your business running without disruption.
With 24/7 coverage for critical issues, a dedicated support portal, and clear service levels, Aprimo delivers a consistent and reliable support experience across all customers.
Whether you need help resolving an issue, understanding platform behavior, or managing system changes, our support team is here to assist.
Featured Learning Paths
Discover our most strategic and high-impact learning paths, each composed of curated modules aligned to specific roles, responsibilities, or business objectives. These featured paths guide learners through a structured progression of capabilities—building from foundational knowledge to advanced proficiency—so teams can develop end-to-end expertise, drive adoption at scale, and deliver measurable outcomes across the organization.
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How We Support You
Aprimo follows a structured support model to ensure efficient resolution and clear communication throughout the lifecycle of every case. Each case is prioritized based on business impact—from critical outages to low-impact requests—ensuring the right level of urgency and response.
Always-On Global Support
Access support when you need it, with 24/7 coverage for critical production issues and defined response times based on business impact.
Log and Manage Cases
Customers can log, track, and manage support cases through the Aprimo Product Support Portal (ServiceNow).
Expert Troubleshooting
Our support team works with you to diagnose issues, identify root causes, and provide solutions or workarounds quickly.
Start Here
Some links on this site require a login to our Customer Community and Academy. If you already have access, simply sign in when prompted. New customer? Register for Aprimo Community and Academy here.
